FAQs

Q. Where do you ship from?

A. We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Q. Where can I place an order from?

A. You can place an order from any country, we ship Worldwide.

Q. How long will it take for my items to arrive?

A. It will usually take 7-25 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure.

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal.

 Q. Which currency will I be charged in?

A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours. Q. Can I change or cancel my order?

All orders are final once they have been processed through the checkout. Unfortunately, no further changes can be made to your order once processed including and not limited to; removing and/or adding items to your order, combining orders or cancelling your order.

 Please ensure all details on your order are correct before confirming your checkout. In particular, we recommend double-checking your email address, delivery address and the acceptance, and accuracy, of promotional codes.

              Still can’t find what you’re looking for? Contact us directly.
                                   Support@itzybitzybabies.com